Administrative Casework

The Veterans’ Service Officer (VSO) aids Veterans, Service Members, Families, Widows and Adult Disabled Children of Veterans who were disabled prior to the age of 18 with regard to various benefit-related filings. All applicants will receive a Full Benefits Review (FBR) to establish a benefits and services baseline.

Most notably are filings for VA Health Care, Service-Connected Compensation and Pension and Aid and Attendance (A&A) Benefits.

Click the below links if you are NOT a Madison County, IL resident and are looking for assistance in your geographical area:

IMPORTANT - If you are needing to check on the status of your VA claim, appeal or decision, please use one of the below methods provided by the Federal Department of Veterans Affairs (VA):

Those in need of Administrative Casework should call 618-296-4554 or email to schedule an appointment, so a time can be reserved to specifically address your needs.

All walk-ins for casework will be scheduled for a future appointment as appropriate.

Prior to attending a scheduled appointment it is very important that you set up a account provided by the Federal Department of Veterans Affairs (VA).

In limited situations, if your work hours do not allow you to make a casework appointment during normal VAC business hours, staff can make arrangements to open the office outside of normal hours or complete a phone and/or video appointment. If you are housebound, staff can also arrange to meet at your home or living facility. 

Bus Tokens are available for Madison County, IL Transit to get to and from scheduled VAC casework appointments for those lacking transportation.

Administrative Casework:

Documentation Typically Needed to Assist in Filing Claims:

Contact Us:

If you are or know of a local Veteran, Veteran Family, Unremarried Widow of a Veteran or Adult Disabled Children of a Veteran who was disabled prior to the age of 18 in need of assistance or services, please contact the Veterans' Assistance Commission (VAC) at 618-296-4554 or via email at

Crisis Response:

The VAC is NOT a Crisis Response Agency or Medical Provider. See below to contact a Crisis Response Agency.

Any Veterans in Active Crisis or in need of immediate Medical Attention should call 911, go to the nearest Emergency Room and/or call the Veterans Crisis Line at 1-800-273-8255 and Press 1 or text to 838255. Those in an active Mental Health Crisis can now call 988 to reach the National Suicide and Crisis Lifeline.