Frequently Asked Questions

Learn more about the Madison County Treasurer's office.  We have compiled answers to many of your frequently asked questions.

What is property tax?

Who pays property taxes?

What if I don't receive my tax bill?

I received notification that I had a "zero bill", what does that mean?


If my bill is "zero" can I still get a bill for my records?

When are taxes due?

Where can I pay my taxes?

How much is the convenience fee for paying by credit card?

Do I need to create an account to pay online?

Can I setup my four installment payments?

What is my PIN number? Where do I find it on the bill?

What do the numbers actually mean?

Can I make a partial payment?

Why are my taxes so high?

Who determines my property taxes?

How is my tax bill calculated?

Is there a limit to how much taxes can increase from one year to the next?

Can you define the terms used on my tax bill?

What is an assessment?

What can I do if I don't agree with my assessment?

What is a special assessment?

How does my assessment affect my tax rate?

What can I do if I feel my assessment is incorrect?

What happens if I don't pay my taxes on time?

What happens if I can't pay my taxes?

Does the Treasurer's Office send receipts for taxes that are paid?

Who do I call if there is a problem with my tax bill?

What are taxing districts?

My assessed value decreased, so why did my taxes increase?

Is there any tax relief for homeowners?

What can I do to lower my property taxes?

Where do I get a copy of my property deed?

Where can I see if my mortgage company paid my taxes?